A message from Altice (Optimum) to it's Westchester Customers 8/12/20:
“We know how important your Optimum service is to you. Tropical Storm Isaias was one of the most powerful storms to strike the Northeast in years and our crews have been working around the clock to repair damage and restore your service as power returns. We appreciate your patience and will be providing a credit for the time that your Optimum services were not available when power was restored. There is no need to request this credit, we will simply apply it to your account in the next several weeks.”
Village Tree Temporary Policy:
As a result of the significant impacts of Tropical Storm Isaias, for trees that are damaged beyond repair as a result of the storm, (i.e. trees fallen, trees leaning, tree trunks split) the only requirement of the property owner is to take and maintain pictures of the trees, showing their damaged condition, prior to its removal. No arborist or replanting is required. This relief is provided until August 31, 2020. Any trees that property owners want to take down for preventative reasons requires a tree permit in accordance with Village Code.
Below is the schedule for Debris Cleanup Post Tropical Storm Isaias:
Update 8/11/20 at 10AM
Here is a chart showing the number of Altice outages in Westchester County as of August 11, 2020 at 10AM. There are currently 137 customers out in the Village of Rye Brook.
Residents with Medical Equipment - Registering with Con Edison:
Residents who use medical equipment are encouraged to register with Con Edison in case of power outages. This includes residents who do not receive a bill directly from Con Edison. For more information or to fill out a Life-Support Equipment survey, residents can use this document or visit this link: https://www.coned.com/en/accounts-billing/payment-plans-assistance/special-services
Elderly, Blind and Disabled residents are encouraged to contact and register with Con Edison's Senior Direct representatives at 800-404-9097, Monday through Friday, 8:30am to 5PM.
Debris Clearing Policy:
- Rye Brook Public works crews will help clear branches and small limbs from the curb.
- Starting Monday, August 10th they will start and make one pass through the Village.
- The list of streets they have completed, and the dates they completed them, will be listed on the Village web site (ryebrook.org)
- This service is meant for branches and small limbs, and must be no larger than 4 inches in diameter.
- If residents are able to cut the branches and small limbs so that they are shorter than 8 feet (i.e. the length of our truck beds) it would be greatly appreciated and would make collection much more efficient.
- Please place the branches and small limbs on the grass near the curb. Please do not place them in the street.
- NO STUMPS, LOGS OR LARGE LIMBS will be collected. This service is intended for the type of loose branches and small limbs that fell on the property and do not require a tree contractor for removal. If a larger limb or tree is being removed by a contractor, please have your contractor remove the material off your property and do not place it at the curb as it will not be collected by the Village.
- Please do not mix normal green waste (esp. grass) in these piles as they are collected by a separate contractor on green waste days.
- Starting Thursday, August 6th, the AJP Community Center located at 32 Garibaldi Place will be open from 1:00pm to 4:00pm daily as a charging and cooling center.
- Residents can go to the center to cool off and to charge their phones/laptops/computers.
- Please note that Wi-Fi is currently not working at the center.
- Due to concerns with COVID, the following restrictions will be in place:
- All visitors must wear a mask at all times in the center or they will be asked to leave.
- All visitors must complete a form about COVID interactions, symptoms, and provide contact information for tracking purposes.
- The number of people at each table will be limited.
- No visitors should stay more than 1 hour at the center as the facility is currently closed for senior activities due to COVID.
Preparing for a Storm
To prepare for a storm, you should take the following measures:
- Make plans to secure your property. Permanent storm shutters offer the best protection for windows. A second option is to board up windows with 5/8” marine plywood, cut to fit and ready to install. Tape does not prevent windows from breaking.
- Install straps or additional clips to securely fasten your roof to the frame structure. This will reduce roof damage.
- Be sure trees and shrubs around your home are well trimmed.
- Clear loose and clogged rain gutters and downspouts.
- Make sure you're signed up to receive emergency notifications from the Village
During a Storm
If a storm is likely in your area, you should:
- Listen to the radio or TV for information.
- Secure your home, close storm shutters, and secure outdoor objects or bring them indoors.
- Turn off utilities if instructed to do so. Otherwise, turn the refrigerator thermostat to its coldest setting and keep its doors closed.
- Turn off propane tanks.· Avoid using the phone, except for serious emergencies.
- Moor your boat if time permits.
- Ensure a supply of water for sanitary purposes such as cleaning and flushing toilets. Fill the bathtub and other large containers with water.
During a major storm, If you are unable to evacuate, go to your safe room. If you do not have one, follow these guidelines:
- Stay indoors and away from windows and glass doors.
- Close all interior doors—secure and brace external doors.
- Keep curtains and blinds closed. Do not be fooled if there is a lull; it could be the eye of the storm - winds will pick up again.
- Take refuge in a small interior room, closet, or hallway on the lowest level.
- Lie on the floor under a table or another sturdy object.
Homeowners are urged to secure all loose outdoor items, such as garbage cans and lawn furniture. All residents are & visitors are urged to stock up on batteries, flashlights, drinking water and non-perishable foods. People should remain indoors during the storm. Be prepared to move to higher ground if flooding begins to occur. Do not drive through flood waters.
View the Village of Rye Brook’s Building Department’s Storm Safety Guidelines with respect to electrical systems, natural/L.P. gas equipment and sanitary systems to help ensure the safety, health and welfare of you, your family, your property and the community at large.
Village of Rye Brook Fire Department Pump Out Policy
- During storm RBFD will terminate power to threatened utilities
- No pump outs will occur during the storm
- All requests must be made through the Rye Brook Police Department, 937-1020
- Water must be above 12”
- All pump outs evaluated on a case by case basis
Customers are urged to call Con Edison immediately to report any outages at 1-800-75-CONED (1-800-752-6633). Customers can also report power interruptions or service problems as well as view service restoration information online at www.conEd.com and on their cell phones. You can also report an outage using the Con Edison App on your phone. When reporting an outage, customers should have their Con Edison account number available, if possible, and report whether their neighbors also have lost power.
Con Edison offers the following tips to prepare for a storm:
- If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water. Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.
- If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored. Leave at least one light switch in the on position to alert you when power has been restored.
- Check to make sure your flashlights and any battery-operated radios or televisions are in working order. Use candles and oil lamps with care. Also, make sure you have a supply of extra batteries. Weather updates and news on restorations of electrical service can be heard on most local radio and television stations.
Avoid opening your freezer to see if food is still frozen. Every time you open the door, room-temperature air enters and speeds the thawing process. Most fully loaded freezers will keep food frozen for approximately 36 to 48 hours; half-full freezers will keep food frozen for approximately 24 hours.
Verizon customers should call the Emergency Repair Service Public Number in the event of an outage:
1 (800) 922-0204
In the event of a Altice/Cablevision outage, customers should call outage number (914) 777-9000